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UBIK evolves


March 2017:

MESSAGE : TEST REQUIS – TEST REQUIRED
Dear Client,

We are pleased to inform you that the UBIK service now offers a reminder to test your alarm system.

The test reminder is programmed with the following delays depending on whether the site is a residence or a business. The notification will occur every 91 days for a residence and at 31 days for a business.

Test reminders will only be generated if no signals have been received in your client file at our monitoring centers within the specified time period mentioned above.

Depending on your preferences, the reminder can be changed for a different frequency. In order to make a change, please contact your customer service department.

Here is an example of the message being transmitted:
Attention, TEST REQUIRED - TEST REQUIRED at 4780, ST-FELIX STREET, Feb 02 2017. 8:59

When you receive this message, we invite you to contact your customer service department to perform a communication test of the alarm system. It is important to communicate with the customer service department beforehand in order to avoid false alarms and the penalties that may be incurred from the responding civil services. It is also a great opportunity to verify your call list, phone numbers or to learn about new products or services being offered.



March 2015

Dear Customer,

We are pleased to inform you that from now on, UBIK service offers you higher accurate information when transmitting a signal.

The zone description will be the one written in your file at the Monitoring Station. This information allows our agents to take the actions agreed upon the signature of your agreement.

From now on, you can use the function ‘’Zone Descriptions’’ (tab: Settings / left-hand menu: Zone Descriptions) allowing to personalize the zones description of your security system.

You will continue to receive your alert messages from UBIK by email or SMS, as configured on the site www.monubik.com.



November 2014:

Dear Customer,

We are pleased to inform you that the UBIK Service now provides information of greater accuracy during a signal transmission.

In the past, these signals were sent you by SMS or email according to your preference in the following format:

• System signal at (Commercial / Residential premises address), at hh:mm on Month DD by UBIK
• Burglary signal on zone XX at (Commercial / Residential premises address), at hh:mm on Month/DD by UBIK
• Fire signal on zone XX at (Commercial / Residential premises address), at hh:mm on Month DD by UBIK

From now on, the signal is transmitted according to your preference, by SMS or by email in the following format (Please note that the following statements are an example of the messages transmitted):

• ATTENTION, low battery at 4780, ST-FELIX STREET, at 03 :56 on Oct. 27 by UBIK
• Fire alarm on zone BASEMENTS DETECTOR at 4780, ST-FELIX STREET, at 21:38 on Oct. 27 by UBIK
• Burglary Alarm on zone FRONT DOOR at 4780, ST-FELIX STREET, at 11:02 on Oct. 27 by UBIK

The zone description will be the one written in your file at the Monitoring Station. This information allows our agents to take the actions agreed upon the signature of your agreement.

You will continue to receive your alert messages from UBIK by email or SMS, as configured on the site www.mon-ubik.com.



October 2013:

Dear Customer,

We are pleased to inform you that from now on, UBIK service offers you higher accurate information when transmitting a signal from ‘’System’’ category.

By "System", we mean the following signals, but without limiting ourselves to these ones:

• High/Low temperature supervision
• High/Low pressure supervision
• Gate valve or sprinkler supervision
• Low battery
• Power outage
• Level of water/oil supervision
• Various system or supervision troubles related to a condition of your alarm system or its components.

In the past, these signals were forwarded to you in accordance with your choices by SMS or email under the following format:

• Signal from ‘’System’’ category at ‘’address of the protected site or premises ‘’,
at HH:MM on DD/MM by UBIK

Since October 24th, 2013 these signals are forwarded in accordance with your choices by SMS or email under the following format:

• Warning, ‘’ZONE DESCRIPTION’’ at ‘’address of the protected site or premises ‘’,
on DD/MM, HH:MM.

The zone description will be the one inscribe to your customer’s file at the monitoring station. So this is the same information that allows our agents to take actions agreed upon the signature of your monitoring service contract.
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